SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've noticed such a positive change in my pets since using these resources. They seem happier, more active, and less prone to destructive behaviors. It's clear they're enjoying the activities suggested in the guides.
Great ideas, slightly repetitive.
My indoor cat gets bored quickly, and this toolkit definitely gave me fresh inspiration. The “Purrfect” checklist is thoughtfully put together. I did notice that a handful of activities overlap with common enrichment advice online, yet having everything in one organized place is still very convenient.
Just got this toolkit for my furry friend. It's been great so far! The checklists are super easy to follow and there are activities that cater to both dogs and cats. My pup has never been happier.
this digital bundle is really something else. it's got everything i need to keep my cat entertained indoors, especially during these rainy days. purrs all around!
The banish pet boredom eBook in this toolkit is amazing! So many fun activities that are easy to implement. My pets have never been happier or more engaged.
What I love about these resources is how they cater to both dogs and cats, regardless of their activity levels. No more searching online for hours trying to find suitable activities for each of them
So glad I found this. The checklists are super handy for keeping my pets active.
No more destructive behavior from my pup thanks to these checklists
A perfect all-in-one solution that covers all your pet’s enrichment needs, I love it!
Recommend
ok
This bundle gave me a clearer plan for keeping both my senior dog and young cat mentally stimulated. I love how the eBook explains why enrichment matters, not just what to do. A couple sections could be condensed because they feel slightly wordy, but overall it’s practical and easy to use. I’ve already printed the checklists and stuck them on the fridge for quick reference.
Just got this toolkit for my pup and it's been a revelation. The high energy dog checklist is so helpful, keeps him busy all day. He's more active now and I'm loving it.
If you're looking for an easy way to introduce exciting new activities into your pet’s routine, look no further! This toolkit covers everything you need
No more searching for pet activities. This toolkit has everything you need and it's so easy to use!
My cat actually uses the enrichment ideas, but a couple suggestions felt a bit obvious to experienced owners.
This toolkit makes enrichment stress-free and fun - a must-have for every pet owner.
My cat actually uses the enrichment ideas, but a couple suggestions felt a bit obvious to experienced owners.
This bundle has made indoor play sessions with my cat so much fun! She loves the new activities from the purrfect indoor cat enrichment checklist. It's like she's a kitten again!