SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
😻
The indoor enrichment checklist sparked a few good ideas, but much of it felt like advice I’d already seen on free pet blogs. I expected a bit more originality and depth for a dedicated handbook. It’s useful for beginners, though more experienced owners might find it light.
Packed full of practical tips which really came in handy during those early days
My vet visits have been stress-free thanks to the perfect pet carrier size guide included in this download
👌
ok
Love the vaccination guide, made appointments a breeze!
This digital handbook has truly streamlined our introduction process with our new kitten family member! It covers all bases without overwhelming us with too much information at once.
The indoor cat enrichment checklist was perfect, kept my little one entertained all day long!
The vaccine guide was straightforward, but I expected more detailed explanations about potential side effects and follow-up care.
I'm impressed with how comprehensive these guides are - they cover all crucial topics.
Picked up some cool tips from their expert-driven advice sections; even learned stuff that wasn't covered by my vet
Recommend
This bundle is such a stress-reliever. Everything you need as a new pet parent is here - no more searching through countless resources!
The guides are easy-to-follow and actionable which makes caring for my new kitten less daunting.
This bundle has saved me so much time searching for information online.
The indoor enrichment checklist has been amazing! My little one seems happier and more active ever since I started implementing its advice.
Great starter guide, minor gaps.
This bundle made the first weeks with my kitten so much easier 😺
Great advice on carrier sizes! No more guessing games before vet visits or trips.
As an experienced cat owner, I found this bundle really useful. It’s comprehensive yet straightforward, making those first few weeks with a new kitten much easier to navigate.
Loved the pet ID guide, gave me peace of mind.
Just downloaded this kitten bundle and it's already making a huge difference. I'm no longer clueless about my new fur baby's needs, especially with the vaccine guide.
worthwhile
Love the practical checklists, so helpful for a new kitten owner like me.