SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This bundle is a godsend for first-time pet parents like me. The checklists are practical and easy to follow - they've helped keep me organized through these hectic first weeks.
I've had cats before but this bundle taught me things I never knew. Great value!
Love how this bundle takes the guesswork out of kitten care. Vaccination guide is a gem.
Just a few days into using this bundle and it feels like we've had our kitten for months. Everything seems to be going smoothly thanks to its expert tips!
I love how everything you need as a new kitten owner is all here in one place. Makes life so much easier not having to trawl the internet for answers.
Felt more confident and prepared during the first weeks thanks to this kit.
Helpful
The indoor cat enrichment checklist is hands down one of my favorite parts about this kit. Creating a fun and stimulating environment for your kitten is so important, especially during their early weeks when they're exploring everything around them! Also, finding out exactly what size carrier your kitten needs for trips or vet visits? So helpful! Overall, this digital download bundle has made becoming a kitty parent again much smoother than expected 😺
No need to search multiple sources anymore, everything is in one place
Very practical bundle, though formatting felt slightly crowded.
Straightforward advice without any jargon or fluff, appreciated that.
Loved the actionable advice and tips included in these digital downloads. Very user-friendly!
I was so worried about picking the right carrier size, but thanks to this digital download, now I know exactly what to look for!
Crafting the perfect Pet ID can be tricky, but with the help from this bundle, I nailed it! Now I'm worry-free even if Mr.Whiskers gets adventurous outside
I wish I had found this kitten handbook sooner. The indoor enrichment checklist has been incredibly helpful in creating an engaging environment for my furry friend.
Creating a pet ID has never been easier thanks to this handbook!
Love that it comes with a detailed guide on how to create the ideal ID tag for your kitty. Gives me peace of mind knowing they'll be safe if they ever wander off.
If you're welcoming a new kitten into your home soon then this comprehensive bundle is definitely worth checking out!
Clear advice overall, but wanted more real-life examples.
A must-have for any first-time cat parent – I learned so much!
The pet ID guide included was really helpful when it came time to get my kitty's ID sorted out. Gave me peace of mind knowing she'd be safe if she ever got lost.
Saving time has never felt better! With all necessary info bundled together, there’s no need to search high and low on different platforms anymore
The perfect pet ID guide gave me peace of mind, no more worrying about my fur baby getting lost!