SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Tender support
Been loving how organised my home feels now - all thanks to following a structured yet gentle process from this wonderful bundle
No more shame while decluttering. This pack made it possible for me 😊
If you need help decluttering, get this pack ASAP! The empathy-based approach makes all the difference.
The process was so smooth, didn't feel like work at all!
I found this resource to be very thoughtful and well written. The empathetic tone really sets it apart from typical decluttering guides. It doesn’t rush you or make you feel guilty. I especially liked the journaling prompts, which helped me think through some difficult decisions. While some sections felt a bit repetitive, I understand that repetition can be helpful when dealing with emotional topics. I’ve only gone through one room so far, but I already feel more confident about continuing.
A great tool for anyone looking to create lasting organization in their homes while also tackling those tricky sentimental items!
Finally found a way to organize it!
never thought I'd something exactly like this: practical resources that make decluttering less daunting say this: Decluttering can be a joy. This pack proves and more enjoyable.
This isn't just about organization, it's about creating peace at home 🏡
got the starter checklist. it's practical and really helps with action steps for decluttering. 👍
After following these steps, not only is my space cleaner but also lighter emotionally speaking 😊 Such an unexpected bonus!
the starter checklist is so practical! took the first step and bundle is a lifesaver! Got rid of clutter and kept what truly already seeing changes.
Been looking for guilt-free for me 👌
Thisli>the starter checklist is so practical! took the first step and bundle is a lifesaver! Got rid of clutter and kept what truly already seeing changes.
this bundle made me feel light-hearted matters, all thanks to its empathetic approach.
Love how this pack makes decluttering stress-free, no guilt when parting with sentimental stuff!
A gentle and well-structured resource that feels steady and supportive from beginning to end. I wouldn’t describe it as groundbreaking in terms of decluttering theory, but the emotional focus makes it incredibly useful. The pacing encourages you to slow down and reflect, which I think is important when dealing with sentimental belongings. I appreciated how it offers clear steps without being forceful. It gives you permission to move at your own speed, which reduces pressure significantly. I used it to sort through old photo albums and personal keepsakes, and instead of feeling rushed, I felt guided
Practical + kind
Practical and easy steps such a stress-free process, i'm in love 😍
The starter checklist is such a practical resource! Helped me take actionable steps towards decluttering my space without feeling bad about letting go of sentimental items.
The resources here aren’t just practical – they’re life-changing! Found myself looking forward to decluttering.
Truly helpful
alwaysing peace in my home now. Followed their process, it's felt overwhelmed with sentimental items but not anymore. these guides are empathetic gentle but structured - just perfect!
Thoughtfully written