SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
🕊️🤍
This bundle felt like having a supportive friend guiding me through a very personal process. I’ve always avoided decluttering sentimental items because it felt too painful. This guide gave me permission to take my time and honor my feelings. I loved the step-by-step structure and the compassionate language throughout. It made me realize that keeping everything doesn’t preserve memories—being intentional does.
Felt accomplished after using this 3-in-1 pack my house thanks to this structured yet gentle approach.
Emotional clarity
This was exactly what I needed. I’ve held onto items out of guilt for years, and this guide helped me understand that letting go doesn’t mean forgetting. The compassionate approach made all the difference. I felt supported rather than pressured. The structure is clear, and the exercises are incredibly helpful. I finally tackled a box of childhood memories I’d been avoiding. Instead of feeling sad, I felt peaceful. It’s a beautiful resource for anyone who struggles with sentimental clutter.
Managed to finally tackle those sentimental items thanks to these resources. Feeling light-hearted now :)
Very thoughtful and compassionate resource. What stood out to me immediately was how understanding the tone is. It doesn’t assume you’re lazy or overly attached—it genuinely recognizes that sentimental clutter can carry deep emotional meaning. I’ve struggled with guilt when trying to let go of gifts or inherited items, and this guide addresses that directly in a way that feels validating. The reflective exercises helped me pause and think about why I was holding onto certain things and whether they still served me. I do wish there were a few more varied exercises or examples for different types of sentimental items, like children’s artwork or family collections. That said, the overall structure is strong and easy to follow.
Peaceful progress
Finally found a way to organize it!
Very grounding
felt so accomplished after using this pack. it's a gentle process that leaves you feeling light-hearted and your home super organized!
Felt accomplished after using this 3-in-1 pack my house thanks to this structured yet gentle approach.
Last while decluttering, quite an accomplishment!
This bundle truly surprised me in the best way. I’ve struggled with decluttering for years, especially when it comes to sentimental items. Most resources I’ve tried in the past felt rigid or even judgmental, as if I was doing something wrong by holding on to things. This guide takes a completely different tone. It feels compassionate, understanding, and realistic. I appreciated how it acknowledges the emotional side of letting go instead of dismissing it. The exercises helped me reflect on why I was keeping certain items and whether they still aligned with my present life. I didn’t feel pressured to throw everything away. Instead, I felt supported in making thoughtful decisions. I worked through my memory boxes first, and while it was emotional, it was also freeing
Love how this pack makes decluttering stress-free, no guilt when parting with sentimental stuff!
supportive !
never thought I'd something exactly like this: practical resources that make decluttering less daunting say this: Decluttering can be a joy. This pack proves and more enjoyable.
What a journey it has been! This bundle came into my life at the perfect time. The stress-free process was just what I needed to tackle my clutter without feeling guilty or overwhelmed. It felt like having a gentle friend guiding me through each step.
Love this bundle! It made decluttering stress-free and guiltless. Never thought I could part with sentimental items so easily.
Last while decluttering, quite an accomplishment!
Very reassuring
Love this bundle! It took the stress out of decluttering for me. I didn't feel guilty or overwhelmed at all, thanks to the empathetic guides.
I've always struggled with parting from sentimental items, but the practical resources provided in this bundle made it so much easier. The starter checklist got me off on the right foot and before I knew it, I had made significant progress.
A thoughtful and supportive resource. I appreciated how it normalizes the difficulty of sentimental decluttering. The pace is steady and manageable. Some parts felt a bit slow, but that might be intentional. It encourages you to really sit with your emotions instead of rushing through the process.
The guides are great! Helped me deal with emotional items without being overwhelmed