SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
the checklist of signs to call the vet immediately was incredibly useful. it gave me peace of mind knowing that I can quickly identify if something is wrong with my cat.
it's great having all this useful information in one place. really helps with my older kitty
🐱💕
The digital format of this bundle means you can take your toolkit anywhere you go - perfect for those unexpected trips to the vet!
The best part about the kit? It’s not just informative but also very engaging. Reading through each resource doesn’t feel like a chore at all – quite enjoyable actually!
the vet checklist has been invaluable for peace of mind. health-focused and practical.
Just got a new kitten? This toolkit has you covered! From nail trimming to understanding their body language, it gives you practical advice on all aspects of cat care. I wish I had something like this when I first became a cat owner—it would have saved me so much stress!
Finally decoded my feline friend's behavior with this awesome eBook
tackling common challenges like nail trimming with confidence now
downloaded this bundle out of curiosity and ended up learning so much! now i feel more confident caring for my kitty
Needs a clearer table of contents with direct links.
this bundle is like having an expert cat whisperer in my pocket.
this toolkit has definitely improved our relationship, me and my whiskered pal are closer than ever 🥰
understanding my cat's body language has never been easier thanks to this toolkit
If you want practical tips on how to improve your relationship with your feline friend, look no further! This bundle really helps decode those mysterious behaviors cats have - talk about strengthening our bond!
Tackling everyday challenges like keeping track of potential health issues and understanding my cat's behavior has never been easier. This bundle is a must-have for any cat owner!
Slightly repetitive reminders about staying calm.
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Worthwhile
wish I had these resources when I first adopted my fur baby. great stuff.
The health-focused content makes me confident that I’m doing everything right for my fur baby’s wellbeing 🏥
The advice in this toolkit is so practical and easy to follow. It has helped me create a harmonious environment for both myself and my cat.
This bundle has been a great help for me as a new cat parent. Understanding my kitten's body language was tricky at first but the eBook included in this pack made things so much clearer. Now we're communicating better than ever!
Been an experienced pet owner but still found lots of value in these resources especially when dealing with common challenges like nail trimming – which used to be quite stressful! Not anymore though thanks to their step-by-step guide.
The 10 signs to call the vet checklist has given me peace of mind knowing that I'm prepared if anything happens with my fur baby. It’s nice having this information readily available without needing to panic search online.