SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been struggling with establishing a daily routine for my new puppy. This bundle provided an eBook dedicated to just that! Now, I have tips on feeding, exercise and mental stimulation at my fingertips—my pup has never been happier or healthier!
All-in-one resource. Pets are happier and healthier!
awesome
Checklists? Lifesavers for organization!
First-time owner here. This bundle helped so much!
this bundle has been so helpful in making sure my pets are happy and healthy. i especially love the ebook about daily routines - it's helped me establish a routine that keeps them active, stimulated, and well-fed.
The health tips are fantastic.
useful
Improved my pet's comfort tenfold!
I've always wanted to create an environment that’s both comfortable for me AND my pets—this guide made it happen! Love how it combines style with practicality without breaking the bank.
I love how organized I've become since using these interactive checklists - they're such great tools for staying on top of pet care.
stellar!
Creating a comfortable space for my pets was never easier than with these stylish ideas from the guidebook!
Used the advice to revamp my home into a true pet paradise - they're happier than ever!
It’s amazing how much this bundle has improved our lives. Our home now feels like a true pet paradise!
I found this bundle quite useful. The guide on how to design a pet-friendly home is fantastic, and the checklists are definitely helpful for staying organized. The eBooks, however, could be improved. I would have liked more examples and in-depth suggestions for daily routines. It feels like a lot of content is geared toward first-time pet owners, but more advanced tips for experienced pet parents would be appreciated. Still, I’m happy with my purchase.
Made my home a pet paradise.
The Pet Playdate Safety eBook is an absolute must-have! It’s packed with expert tips to ensure playdates are both safe AND fun. No more worrying about accidents or fights breaking out during socializing times.