SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The checklist is so handy! I always have treats ready for our sessions now.
I’ve tried several methods before, but nothing was as comprehensive and effective as the techniques in these guides. Training confident dogs at home? Check! Crate training your pup? Also check!
Treats checklist keeps me organized during our training sessions – no more forgetting essentials!
The home exercises included in here are great way to bond while teaching important behaviors - love them!
The leash walking eBook helped me get control during our walks. No more pulling!
I was skeptical at first but after using these guides and eBooks, I'm totally sold. My dog has picked up the stay command so quickly with their methods...it's like magic!
This bundle is perfect for any stage of your pet’s growth. Whether you’re just starting out or looking to brush up on skills, this pack has got you covered!
The stay command guide has been a game-changer for me. Now when I tell my dog to stay, they actually listen! This alone makes the pack worth it.
If you're struggling with leash walking like I was then give this a try. After reading through their guidebook, walks have become much smoother now.
these at-home exercises keep me and my pooch entertained all day long
i love how comprehensive these guides are - from basic commands like sit and stay, all covered here.
All-in-one approach is perfect for someone like me who prefers comprehensive resources. 💯
What a fantastic resource for dog training! This pack is comprehensive and covers all the basics. I was able to train my pup with ease using the guides and eBooks provided.
Training your dog can be a tough task but not anymore! This pack makes it easy and fun to teach new commands. Plus, the checklist ensures you're always prepared for each session.
This pack is worth every penny spent! It’s not just about teaching commands; there's also focus on building a deep bond with your canine companion which is truly special.
cant believe how much my dogs behavior improved with these methods
teaching sit and stay commands has never been easier, kudos to this bundle