SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
city adventures on a budget? yes please! the guide was super helpful, found some great local spots 👍
What a find! I was skeptical about using AI for a walking tour, but it really helped me navigate a new city. The routes were personalized, and I found unique spots that you won’t see in regular tourist guides. The checklist helped me make the most of my time without spending a cent. Honestly, I’ll never go back to paid tours again after using this.
Got instant access as promised and started planning right away. So far every recommendation has been spot-on 👌
wish I had this when studying abroad - great for students
You don't need expensive tours when you have resources like these at your fingertips... goodbye costly trips hello free fun-filled city experiences 🙌🏻💖
The instant access feature is great - downloaded it immediately and started planning our next trip right away. A must-have for spontaneous explorers!
The guides are comprehensive yet simple. Perfect balance.
👌
I'm a student and this bundle has been super helpful during my travels. Now I can explore new cities without worrying about overspending.
Affordable adventuring at its finest
I'm a student on a tight budget and this bundle has been amazing. I've explored so many places without spending much at all. Love it!
City exploring made easy.
Amazing bundle! Found so many free things to do👍
This bundle was an absolute lifesaver during my trip! I usually go for guided tours, but the AI-powered walking tours were way more fun and flexible. I didn’t feel rushed, and I discovered spots I would’ve missed otherwise. The free events guide was also a huge plus – I didn’t know there were so many cool festivals happening! I saved a ton of money while having an unforgettable experience. Perfect for budget travelers like me.
The ultimate checklist had some surprises even for an experienced traveler like me.
All three resources are fantastic. Saved big on my last trip!
Used it on my solo trip and had an amazing time exploring without breaking the bank.
Solo traveling made affordable. Highly recommend this digital guide!
If you love traveling but hate breaking bank, then this is definitely for you. It’s packed with local insights and strategies that make exploring cities more affordable than ever before.
The free things checklist is fantastic, but some suggestions felt outdated. Would be awesome if they updated the list more often.
The smart steps guides are easy to follow and really comprehensive. They make exploring on foot fun and exciting!
Love this bundle! It's like having a personal tour guide without the cost. The AI walking tours are amazing, lead you to all the hidden gems.
the ai walking tours are a revelation! got to explore at my own pace and didn't miss out on anything.
Had an awesome time exploring new cities thanks to this! The checklist of free things is so comprehensive and handy!
What a find! This collection of guides is my new go-to for city adventures. The checklist of free attractions was super helpful, and the AI walking tours were a blast! 😄