SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
love the AI walking tours, felt like my personal guide!
easy to use and super helpful for planning trips.
This collection has something for everyone - history buffs, foodies, outdoor enthusiasts...you name it! A must-have for any traveler wanting to explore cities without overspending.
I love how easy these guides are to use, made planning my solo adventure a breeze.
This is great for families. Found lots of budget-friendly activities that kept us all entertained!
the smart system is a lifesaver for budget travelers! the free things to do checklist opened up so many opportunities without spending a dime. 👍
Budget-friendly adventures await with this bundle. Definitely worth it!
The City Adventures guide has tons of budget tips, but I struggled a bit following some of the advice. Maybe a bit more clarity would help.
No more expensive tours when you can get everything from these eBooks! They're easy-to-use and comprehensive - ideal even if it's your first time visiting a city.
I appreciate how comprehensive yet simple each guide is. Makes planning your adventure so straightforward and stress-free.
I’m a college student, and my budget is always tight, but I didn’t want to miss out on seeing everything a city has to offer. This bundle made that possible. The free things checklist was perfect for finding all the must-see attractions, and the city adventure guide gave me smart tips on where to eat without breaking the bank. The AI walking tour was by far my favorite – it was like having my own personal tour guide!
this bundle is perfect for us students. explored new cities without spending much 💰 loved it!
Cities unlocked, wallet untouched 🙌
This collection makes travel planning fun and stress-free. Thumbs up!
If you're an outdoor enthusiast like me, you'll love the AI-powered walking tours in this bundle - they led me to some beautiful hidden treasures in the city!
discovered so many free things to do in the city 😍
Last but not least, instant access after purchase? Yes please! No waiting around or shipping fees involved; just immediate gratification ready for your next journey!
loved the AI walking tours in this bundle. it's like having my own personal tour guide but without any cost.
what a find! this bundle is chock-full of free things to do in any city. I've used it for my recent trips and saved tons 🙌
Traveling solo, I always try to make the most out of my trip without spending too much, and this bundle made it so much easier! The budget guide helped me find affordable meals, and I loved all the free events I could attend. The AI-powered walking tours made exploring the city a breeze. It’s great for anyone who likes to travel smart and save money.
I'm a student on a tight budget, but with these guides, I've been able to enjoy my travels without spending much. Great for thrifty adventurers like me.
This was a solid tool to get started on my travels. I found the free events really helpful, but some of the suggestions could have provided more context. Not all of the walking tours had clear instructions, which was frustrating.
Perfect for city explorers on a budget, really saved my wallet.
Loved this! I’m all about traveling cheaply, and this bundle really delivered. The checklist gave me a solid list of things to do without spending money, and I was surprised at how many hidden spots I found. The AI-powered tours made me feel like I had a personal guide, but without the cost. I can’t wait to use it again on my next trip!
'Smart Steps' is brilliant - discovered hidden treasures in the city.