SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This collection is perfect for budget travelers like me. I've discovered so many free things to do in the city, it's amazing!
this digital bundle made my family trip affordable and fun, we discovered lots of budget-friendly activities that everyone enjoyed.
As someone who loves history but hates overspending, these resources are exactly what I needed. They're simple yet packed with valuable information.
life-saver for budget travel!
City adventures on a budget? Yes please! This resource will help you save big while enjoying your travels to the fullest.
Used this while traveling with family, found plenty of activities everyone loved - all for free! Great resource for families on a budget.
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A lifesaver for solo travelers like myself who want authentic experiences without breaking the bank. 10/10 would recommend!
This bundle makes traveling smart and saving big possible! Its local insights helped me enjoy meals at very affordable prices while discovering free festivals around town.
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solo adventuring made affordable and exciting by this resource!
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bought this before our family trip. we had loads of fun exploring free festivals and attractions 😊
The checklist of free things to do in any city is such an amazing resource! I've discovered hidden gems I would never have found otherwise.
As a family of four on a tight budget, this bundle saved us big time! We followed the guide’s recommendations for free events, and we didn’t spend much on food either. The kids had a blast exploring the city with the walking tours. It was like a scavenger hunt for free experiences. I love how easy everything was to follow, and it kept everyone entertained the whole trip.
a student's best friend.
I'm a student on a budget, and these guides have been invaluable for me. Found some really cool free events in the city thanks to them!
Love this bundle! Uncovered so many free things to do in the city, saved a ton of money 😊
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The checklist was super helpful for me, but I did find the walking tours a bit confusing at first. I had to go back and forth between the app and map, which slowed things down a bit.
I’m a student on a tight budget, this collection has been invaluable in helping me explore new cities affordably.
The 'City Adventures on a Budget' guide alone made this worth it - found some great affordable meals thanks to it.
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this bundle is a must for budget travelers.