SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Content seems well-researched and reliable. Trustworthy stuff in here!
A must-have if you're wondering should i get a cat? It helps answer that question with certainty 💯
wasn’t sure if i was ready for another fur baby but after going through the “paws, pause & think” checklist i felt reassured that I could handle it.
🐱🐱
this isn’t just tips but practical steps towards becoming an awesome cat owner.
i love how practical this pack is, especially the checklist. made sure i had everything ready before bringing my new fur baby home.
If you're thinking about adopting a cat, download this pack now! It's worth it.
This pack is perfect for first-time pet owners like me! The guides are super informative, covering everything from grooming tips to dietary needs for different breeds.
The checklist in this pack really helped me assess if I was ready for a feline friend...and turns out I am! Now my furry buddy is happily settled at home with me.
this isn’t just another generic guide – content is expertly curated by experienced pet professionals which makes all the difference.
Would be nice to have a vet-question checklist.
This pack isn't just about reading tips—it’s about taking action! It has made me feel confident that I'm ready to be the best cat parent possible.
Ok
I was unsure about getting a cat but this bundle made me feel so much more confident and prepared! The guides are easy to understand and full of practical tips.
These guides are filled with expert tips that really make you think about what kind of cat parent you want to be
Could include a simple budget calculator.
More info about adopting from shelters specifically.
the digital format of these guides makes them super easy to use anytime anywhere - great for referring back to as needed!
Adopting a pet isn’t just fun—it’s also serious business! This digital resource pack gave us exactly what we needed: comprehensive advice that’s both reliable and up-to-date.
This resource has everything from grooming tips to health advice - so comprehensive!
Bought this as a gift for my sister who’s thinking about getting her first cat – she found it really useful! She especially appreciated the guide on gentle giant breeds as she has small children at home.
Love the breed-specific advice, helped me choose my cat with confidence.
I appreciate how comprehensive yet simple-to-understand the information in these guides are - everything's covered without overwhelming jargon or unnecessary details
If you're thinking of expanding your furry family, these guides are great for brushing up on different breeds.
As someone who always wanted to know more about different cat breeds, I found these guides extremely helpful. They're detailed, well-researched, and cover everything you need to know!