SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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'why cats purr when upset' was eye-opening! understanding why and when my cat purrs has helped us bond more closely 💕
Being new to the world of feline parenting, I needed all the help I could get. This comprehensive package has been nothing short of amazing! From decoding mysterious behaviors like purring when upset or exploring whisker communication, it’s truly opened up a whole new world for me Plus, with the handy checklist and insightful eBook included, playtime has become more than just fun—it’s essential bonding time for us.
As a seasoned cat owner, I thought I knew everything there was to know about whiskers. But 'Whiskers in the Shadows' proved me wrong - it's full of surprising facts!
As someone who has raised adult cats before, I found the guides especially beneficial in navigating the complexities of their behavior patterns.
Gotta say, expert tips in this pack have been super useful.
Could use more real-life examples or case studies
I've always been curious about why cats purr when they're upset - it seemed so counterintuitive to me! So imagine my delight when I found an entire guide dedicated to this topic in the bundle 😸 Not only did it help demystify my cat's behavior but it also helped me better support them during their low moments. Another standout was 'Whiskers in the Shadows', which gave intriguing insights into how whiskers influence everything from communication to exploration 👀 All-in-all, an informative and enjoyable collection!
Best investment for my kitty's wellbeing.
'Whiskers in the Shadows' is an intriguing read. Understanding how whiskers influence everything from communication to exploration has given me a whole new perspective on my cat’s behavior.
The eBook about how much fun your cat really needs was an eye-opener! It helped me realize the importance of playtime and interaction for my feline friend.
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A must-have for all cat enthusiasts like me
Totally worth it for happier, healthier cats!
wish i had gotten this sooner – would have saved me lots of guesswork while raising my first kitten.
The purring guide was enlightening
This bundle made raising kittens a breeze. So comprehensive and practical!
Learned so much about why cats purr when upset, very insightful.
wow
The eBook 'How Much Fun Your Cat Really Needs' is a must-read for any cat owner. It explains why playtime is crucial for maintaining a balanced and contented kitty - very insightful!
i’ve found the ebook on how much fun cats really need particularly enlightening - playtime isn't just about entertainment, it contributes to their overall wellbeing too.
The purring guide really helped me understand my anxious kitten, though a few chapters repeated ideas already mentioned earlier.
I'm impressed with the depth of information in these guides - I thought I knew cats well but there’s always something new to learn!
eBook on playtime? Spot on
This is an absolute must-have for anyone looking to raise a cat. The information is comprehensive yet easy-to-understand, making the journey of raising your feline friend truly enjoyable.