SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Such a good purchase! I didn’t know what I was doing with my rabbit, but after reading the care guide, I feel like an expert now. The immediate access made everything so much easier. 💪
Love how comprehensive these guides are - they cover everything you need to know about caring for small pets!
Great for first-time owners but could have a bit more depth.
👏👏👏
10/10 👌
If you're feeling overwhelmed about getting a new pet, this kit will definitely help ease those worries.
Amazing bundle! 🌟
As a first-time pet owner, I was quite intimidated by the responsibility of caring for my new furry friend. This kit absolutely changed that! Each guide is structured in an easy-to-understand manner and covers all aspects of small pet care - from feeding to grooming, health issues to understanding their behavior. The included checklist ensured I didn't miss out on any essentials while setting up my pet's home. It's like having a personal mentor guiding you through the entire process, making it less daunting and more enjoyable. A great investment for anyone stepping into the world of small pets
This kit has been a blessing. From the guinea pig care tips to the reptile info, it’s exactly what I needed as a first-time pet owner. The best part? Instant access to everything. 😊
This bundle made pet care SO much easier!
Really helpful, though I would love more specific reptile tips.
Such a great purchase! The guides were super helpful and well-organized. However, I think a more detailed section on pet interaction would have been beneficial. I was a little disappointed there weren’t more advanced care tips for experienced owners. But, overall, it’s a great resource for first-timers!
Very helpful, but the reptile section could use more details on tank setups. 🦎
Simple, yet powerful💥
Seriously, this kit saved me hours of research. Instead of spending forever looking for answers online, I got the full package. From my guinea pig’s diet to the best habitat setup for my hamster – it's all here.
bought this kit as a newbie pet owner, really simplified things for me!
📚💡
I was nervous about getting a small pet, but this kit made it so easy. The hamster care guide was perfect, and I loved having the checklist to follow. 10/10 recommend for anyone new to pet ownership!
Absolutely love this resource! 😍
saw improvement after following their advice
🤩🙌
Totally worth it! The guides are filled with practical tips that made settling in our new family member easier than expected.
Being a new pet owner can be overwhelming, but this kit really helped me feel in control! All the info was super clear and helpful, especially the reptile care guide. Highly recommend it to anyone in the same boat.
I’ve never felt more prepared to care for my little reptile! The care guide is thorough, and I love how practical the advice is. Instant access made the whole process so easy.
Couldn't be happier with it.