SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A great resource for ensuring your cat gets proper stimulation and exercise.
this toolkit didn't just help with practical aspects of owning a cat (like litter training) but also helped improve my relationship with my furry friend 😺😻
👍👍
Loved the instant download feature, no waiting or shipping fees.
Instant downloads are such a convenience! No waiting or shipping fees involved - perfect for busy individuals like myself who want quick access to information.
Finding essential supplies for my new kitten became much simpler with their eBook.
Makes cat care seem less daunting, perfect for beginners like me.
The playtime checklist included in the toolkit ensures that my cat gets enough exercise and stimulation every day. This has helped maintain their health and happiness tremendously.
There’s definitely useful information here, especially for someone bringing home their first cat. That said, much of the content feels introductory and somewhat general. I had hoped for more in-depth behavioral guidance and problem-solving examples. The structure is clear and easy to follow, but a few sections repeat similar advice. Overall, it’s helpful, just not particularly detailed or advanced.
What sets this toolkit apart from others is its actionable advice which can be implemented immediately. So helpful for enhancing my experience as a new cat parent.
Minimal advice on multi-cat dynamics
i was struggling with what essentials to buy for my new kitten. but this ebook sorted everything out! no more unnecessary purchases.
No waiting or shipping fees? That's what I call convenience! Being able to download instantly means having access whenever you need them – perfect for busy folks like myself.
The eBook is a gem! It lists all essential items for first-time cat owners like me, saving me from unnecessary purchases.
My cat seems happier since we started following the playtime checklist!
Used many pet care resources before but none have been as comprehensive or user-friendly as this one; it’s like having your own personal cat whisperer at hand all times
Unbelievable
The eBook on essential items for new cat owners is a must-read! It helped me avoid unnecessary purchases and focus on what my kitty truly needed.
The playtime checklist keeps my cat entertained and happy.
Not enough detail on diet or nutrition brands
Wow, this toolkit is amazing! The litter box training guide was so easy to follow and my cat picked it up quickly. No more accidents around the house.
The guides provided are easy-to-follow, ideal for both first-time owners or those with more experience under their belts...like me :)
This 3-in-1 bundle has everything from creating a litter box routine to finding the best toys for your new feline friend. Truly comprehensive!
Essential
the litter box training part of this toolkit is genius! cleanup has become so much easier now that my cat knows where to go 🐱