SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Incredible!
I was skeptical at first, but these guides really work. My dog and I are getting along great now.
It’s so great to finally understand why my dog behaves the way he does. The insights in these guides gave me the tools to strengthen our bond and make both our lives more enjoyable!
💡💖
I'm impressed by how comprehensive these guides are
What I love most is how this toolkit covers both dogs and cats. Understanding my two pets' unique needs has helped me maintain harmony in the house. They’re both more comfortable and confident now.
Great content, but some sections felt repetitive.
Every guide feels like it’s tailored to me and my pets. I love how actionable the tips are, and the results speak for themselves!
Exactly what I needed! 💖
My pet and I are communicating better than ever. It's like we're speaking the same language now. 🐶👍
Phenomenal!
I always thought I understood my pets, but this has opened my eyes to so many new things! The way I interact with both my dog and cat has changed drastically, and they seem so much more at ease.
These books have given me so many insights into my pet's behavior - it's amazing!
This set of eBooks has totally transformed how I interact with my pets. Highly recommended!
Remarkable
If you want to build a better relationship with your pet, this is it guys!!!
Super insightful, but I found a few sections too basic.
Never thought an eBook could make such a difference in my relationship with my dog...but here we are!
This toolkit is worth every penny for the peace of mind it brings.
I like it, but some advice feels obvious.
The toolkit is great overall, with solid advice. However, I found some parts were a bit repetitive, and I wanted more actionable tips, especially when it comes to handling my dog’s anxiety. The eBooks provided helpful insights but would benefit from more examples for specific behavioral problems. Still, I’m really happy with it!
This guide made it possible for me, an absolute beginner.
The guides in this bundle have been incredibly helpful. They've made understanding my cat so much easier.
👍
Amazing!