SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
At first, I thought I knew it all about my dog’s behavior. Boy, was I wrong! The strategies helped me see subtle signs I was missing, and our walks have become a more joyful experience.
💯💯
Definitely worth it!
I was struggling to connect with my dog and cat – it felt like we were speaking different languages! This guide changed everything. I can now recognize my cat’s body language and my dog’s subtle signs. I’m amazed at how much more in sync we are! 🐾
I’m so glad I found this! The expert advice helped me understand my dog’s needs and read his mind, especially when he’s nervous or excited. My communication with him is at an all-time high.
The toolkit is great, though I expected a bit more detail in the dog section. I wish there were more examples for practical use.
💥💥
Highly recommended.
These guides have made me feel more confident as a pet owner. I understand their needs better now.
The reading material is clear and easy to digest. I love that I can access everything digitally. I’ve learned so much about my pets' behavior and how to make our home more comfortable for them!
Wow! This toolkit helped me recognize that my dog was stressed about his environment. With the insights I got, I changed a few things around the house and he’s much happier. Small changes, BIG impact!
Really practical advice inside.
🌞✨
I learned a lot, but the format could be smoother.
This set really helped me understand the deeper aspects of my pets’ behaviors. From body language to their territory needs, I now know how to read the signs, which has brought us closer.
I love how diverse the information is across all the guides - there’s something for every situation 😊
💖💪
This toolkit made me realize how much I was missing in my cat’s behavior. Understanding her body language was a breakthrough for our relationship. I now feel so much more confident when communicating with her.
Helpful, but I wish it included more advanced tips
Absolutely essential
🚀🔥
priceless!
Not just another pet book! The insights about my dog’s world gave me practical tools to connect with him better. Now, our walks and playtime are more enjoyable than ever.
💕
💯