SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
truly comprehensive!👏
Finally, a resource that actually helps! The flexibility to read these on my own time has been so beneficial. I love how it fits around my schedule, and the advice is spot on. Highly recommend!
My relationship with my pets has never been better ❤️
🥳
A digital toolkit that you can access anywhere? YES! It’s so convenient, and the advice really works. After reading about my dog’s body language, I understood why he’s always wagging his tail. So simple yet so impactful!
So helpful!
I’m honestly so impressed with this toolkit! I’ve been a pet owner for years, but the insights I’ve gained from this product have taken my understanding of my pets to a whole new level. The comprehensive guides really opened my eyes to their behaviors, and I’ve been able to implement so many positive changes in our daily routine. The “Reading Your Pet’s Mind” guide was particularly helpful – it taught me to understand not just what my pets are doing, but why they’re doing it. My dog’s constant barking at strangers, which used to drive me crazy, has decreased significantly now that I can read his body language better.
These resources have been instrumental in helping me manage my pets' behaviour more effectively 🎉
I never knew that understanding my cat’s body language could make such a difference in our bond. After using this guide, I’m more aware of her needs, and she’s a lot more affectionate now!
it's packed with wisdom!
Who knew pets had so many signals? I’ve been following the strategies to detect changes in my dog’s behavior, and I’ve caught small shifts early. He’s happier and healthier.
🌟🌟🌟🌟🌟
I can't believe how quickly my relationship with my pets has improved. Understanding their social behavior has made such a difference in how they interact with me and with each other.
wished it had more visuals
The section on detecting behavioral changes early is priceless. I noticed that my dog wasn’t himself, and the guide gave me the tools to understand what was wrong. Now he’s back to his happy self! 🐶
I was feeling hopeless about my cat’s aggression towards other pets. The tips on managing cat territory issues have made a HUGE difference! She’s less tense, and we can all coexist peacefully now.
🙌
The digital format makes it super easy to follow along. I love being able to read whenever I have a free moment, and the practical tips have already helped me change how I communicate with my pets.
wow