SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The questions to ask before adoption were crucial – they really ensured I was making the right decision. Great resource overall.
This bundle has been so insightful for me as a new dog owner. I especially love the mood-boosting checklist - my bond with my pup has never been stronger 😊
Helpful tips and checklists saved time, avoided mistakes.
helped me prepare for my new pup
This 3-in-1 bundle really helped streamline the adoption process for us; saved time and avoided so many common mistakes.
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The checklists are super handy! They've saved me loads of time and helped avoid some common mistakes.
Amazing toolkit! Got me ready for my new dog, no stress 🐶
Just downloaded this toolkit and it's already making a difference! The guide on what to ask before adopting is super helpful. It’s like having an expert in your pocket, helping you avoid common mistakes.
so glad i got this before adopting, it made the process much smoother and less scary.
After downloading this toolkit, I felt so prepared to bring my new pup home. The guides are comprehensive and practical, answering all the questions I had about dog adoption.
The mood-boosting checklist is awesome - keeps me positive even on tough days.
I love how this guide not only preps you for dog ownership but also helps boost your mood. My bond with Sparky has never been stronger!
this 3-in-1 bundle really improved my bond with my dog.
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Just downloaded the toolkit and wow, it's a lifesaver! Learned so much about preparing my home for my new pup. 🐶 A must-have for any future dog parent.
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Just downloaded this toolkit and it's already changing my life! The guides are so helpful, really prepping me for dog ownership.
The adoption guide helped me ask the right questions, felt so prepared!
Just got this toolkit and wow, it's a lifesaver! The prep guide helped me get my house ready for my new pup. No more second guessing.
Insightful and practical!
The practical tips in the starter guide are worth their weight in gold 🌟 Really helps set up home for your new furry friend. Plus, the advice saves time too!
Made prepping for pup so easy
Just got my hands on this toolkit and it's already a lifesaver! The guide to prepping for your new pup is so practical and helpful.