SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesnโt include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenโt received tracking info within 5 days, please contact us.
My tracking says โno information available at the momentโ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinย 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youโve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onย Contact Usย page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This bundle is like having an expert right by your side. It answered all my burning questions about adopting a dog - made the whole process less daunting!
This toolkit is a lifesaver! It helped me prepare my home for my new fur baby and now we're both happier than ever. ๐
Made me ready for my furry friend
This bundle has been instrumental in helping me bond with my rescue dog. It's like having an expert right at home!
Perfect toolkit for first-time dog owners, made adoption a breeze!
wish there was more on training, but it helped me prepare for adopting a dog. decent overall.
loved the practical advice, it prepared me well for pet-parenting.
The practical advice in these guides saved me time and potential mistakes. A must-have for any future dog owner!
this toolkit has made adopting less scary, so informative
if you're thinking about adopting a dog, this bundle is essential. really helped me understand what questions to ask before making the decision. feeling so much more prepared now!
Love the practical tips for prepping my home for a new pup!
I love how this bundle helps you connect with your pet on a deeper level. My bond with Max has never been stronger!
Toolkit helped me bond with my dog better. happy tails ๐พ
I was on the fence about adopting, but after going through this toolkit I feel so ready. The questions to ask before adopting were super helpful.
the checklist was so helpful and saved me loads of time ๐
love how this toolkit not only prepares you for owning a dog but also shows how your mood improves with pets. been following the checklist and I've never felt better ๐
I'm a better pet parent thanks to this guide.
The mood-boosting checklist is a gem, helps me bond with my pup in ways I never thought possible!
wish I had it sooner...
Made welcoming a new furry friend into our home a breeze. A must-have for all future pet parents!
Being a first-time pet parent can be daunting, but thanks to these guides I'm feeling ready for the challenge. Highly recommend!
i really liked the checklist part, helped me bond with my pup better ๐ wish there were more pictures though...
Just finished reading the starter guide and it's full of practical tips. Never knew how much prep my home needed before getting a dog! ๐ถ