SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Gained valuable insights into dog care, really practical.
just got this digital bundle and wow, it's been super helpful! the starter guide helped me prep my home for my new pup 🐶 and the adoption guide made sure i asked all the right questions before bringing him home. plus, that checklist is a lifesaver - keeps me positive and connected with my furry friend. so glad I downloaded this toolkit!
good toolkit but found some info repetitive 😕 loved the mood boosting checklist though!
Made me realize why I should get a dog. Enlightening!
Got this toolkit before adopting my pup, and boy was it helpful! The starter guide gave me all the tips I needed to prep my home. 👍
I love how this toolkit prepares you in every way possible, from your home to your mindset. Truly an essential resource for new pet parents.
Adoption prep guide was a lifesaver!
This bundle has really deepened my bond with Max 🐾 Especially love the mood boosting checklist...keeps us both happy and healthy.
Adopted a pup and this toolkit was my lifesaver! The prep guide is golden 🙌
Great guide for a new dog owner like me! Only issue is some sections are too detailed, got lost in it. But overall, good stuff.
👏👏
Improved my relationship with my dog big time. Mood boosting tips are on point.
This bundle saved me time and helped avoid mistakes that could've cost me big time. It's like having an expert by your side every step of the way.
i was always nervous about adopting a dog, but the 'what to ask' guide made me feel confident in my decision. 🙌
increased my bond with fido 🐶
I love how this toolkit doesn't just focus on the basics of dog ownership, but also how to boost your mood with pets - such a great addition!
This bundle made me feel ready for dog parenthood. Love the practical checklists.
bonding with my dog got better :)
As a first-time dog owner, I found this 3-in-1 bundle incredibly insightful. The guides are filled with practical tips on how to prepare for a new pet while maintaining a positive mood. It even includes an actionable checklist which has saved me time from making common mistakes in dog care. Definitely recommend downloading if you're thinking about getting a dog.
Adopting a dog was overwhelming until I found this guide. The checklists are super helpful, saved me time and potential mistakes.
Packed with practical advice - perfect for first-time owners like me!
The advice in here is top-notch - finally understand what it takes to be a good pet parent. 10/10 would recommend!
ok
Adopting a dog felt overwhelming until I found this bundle. It answered all my questions about adoption - super insightful!
avoided mistakes, saved time!