SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
feeding tips are a lifesaver!
as a first-time dog owner, i appreciate how easy the guides are to follow. really takes the stress out of puppy parenting.
All-in-one bundle for busy pet parents
Loving the easy-to-follow guides!
Never felt more prepared as a first-time puppy parent. Comprehensive, easy to follow, and super practical. Love it!
love that I can download everything at once, saves me time searching for resources online 👍
Love the bundle! The daily exercise checklist is super helpful, but I wish there were more suggestions for indoor activities.
I was worried about leaving my puppy alone but the home alone guide eased all fears. very practical tips!
Best purchase ever made for our new fur baby 💕 Everything from vaccines to daily exercise covered comprehensively!
The feeding guide by age was super helpful. It made me realize I wasn't feeding my puppy enough when he was a little younger. This guide saved me a lot of confusion, and he’s growing so much better now. Highly recommend!
If you're overwhelmed by vaccine schedules like me, then this pack will be your best friend. 💉🐶
👍
There's something comforting about having expert advice at your fingertips - especially as an inexperienced owner!
If you're getting a puppy, get this bundle too! It's comprehensive yet simple, makes raising a happy healthy pup easier than ever.
Used their tips on leaving my pup at home alone without guilt - worked wonders! He seems much calmer now when I leave.
This digital resource saved me so much time researching online, everything I needed was right there in front of me.
This bundle is so helpful for managing alone time guilt-free. My pupper seems happier even when I'm not around.
ok, i'm impressed. the guides are detailed yet simple, even for a first-time pet owner like me.
These guides are SO easy to digest! No overwhelming information, just practical advice you can put into action right away. I love the vaccine schedule, it gave me clear timelines for when to get my puppy vaccinated.
All-in-one care package for puppies, absolutely worth it!
All first-time dog owners should get this bundle; it takes out all the guesswork of raising a pup.
saves so much time having all this info in one bundle
easy-to-follow guides made everything less overwhelming for this first-time pet owner.
Worth every penny.
Love the feeding guide, my pup's growing healthy!