SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
wish I had these resources with my first dog. top-notch advice!
best puppy guide hands down!
The vaccine guide is super informative and takes away all the stress of figuring out when to schedule them. A big thumbs up from me 👍
Such a great resource. As a first-time puppy parent, I had a ton of questions. The eBook on dog socialization was especially helpful, I learned how to get my puppy comfortable around new people and other dogs without the stress.
Daily exercise checklist keeps us on track.
I was so lost trying to figure out puppy care on my own. But with this bundle, I now feel confident in everything from what to feed him to when to take him for walks. It’s been so easy to follow, and the resources are spot-on!
Love the feeding guide, it's helped me give my pup proper nutrition as he grows. 🐾
all in one, saves me time 👍
All resources crafted by professionals. Trustworthy!
The socialization eBook is a lifesaver
Saves so much time, highly recommend.
I'm an experienced dog owner but still found this bundle incredibly useful. It covers every aspect of puppy care comprehensively.
the socialization ebook is great! already seeing improvements in how my pup interacts with others 🐶
Wow, so much value in this pack! From feeding schedules to socialization tips...it's got it all.
Just got the bundle and it's already been a lifesaver! The feeding guide is so detailed, no more second-guessing myself. 🐾
No more guilt trips when I leave home, the tips for keeping pups calm are great.
vaccines guide is so comprehensive and helpful
left my dog alone without feeling guilty. great tips.
so helpful, love the checklists 😍
I love the feeding guide. No more second guessing what and when to feed my growing pup!
Just got this digital pack and it's already making a difference! The feeding guide is super helpful, no more guessing what my pup should eat.
This bundle is amazing! It has everything you need to take care of your new fur baby. I especially love the daily exercise checklist.
This is just what I needed! Now I feel confident leaving my puppy at home knowing they're comfortable and happy 🐶
Exercise checklist? Genius! Now I know exactly how much activity my little guy needs daily.
I'm an experienced dog owner but still found these guides super helpful: lots of new insights and advice I hadn't considered before.