SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
this pack has everything! from exercise checklists to vaccine info. wish i had this with my first dog.
i've had dogs before but these resources still taught me so much! highly recommend them
Great guides, but more photos would help.
The convenience of having all these resources bundled together can't be overstated; it's really streamlined our routine!
Saves time searching for info on puppy care. Everything you need in one place!
vaccination guide is super helpful.
Really impressed with how comprehensive this bundle is! It's not just about feeding, but also about keeping your puppy’s mental and physical health in check. The exercise and socialization parts have made a huge difference in my pup's behavior.
I've learned so much about socializing my pup thanks to the eBook in this pack!
I've been a dog owner for years but still learned so much from these guides. They're easy to follow too - perfect for busy pet parents like me!
This puppy care pack has everything you need in one place. No more googling for hours - it's all here!
The exercise checklist is perfect for keeping track of our daily activities and making sure we’re not missing anything important.
This bundle is incredible - everything you need in one place. It's like having an expert right there with you.
wish i had this sooner...
Love how easy-to-follow all the guides are, even for a first-time pet parent like me! Highly recommend this bundle if you're getting a puppy.
i've owned dogs before but still learned so much from these guides. they're thorough yet simple to understand.
home alone advice = peace of mind
Easy to follow, but wish for more details in socializing.
If there's one thing I appreciate about this package, it’s the daily exercise checklist. Helps keep my pup active and happy!
Daily exercise checklist keeps us active! 🐶💪
love the feeding and vaccine info.
This resource saves so much time since it covers all aspects of puppy care in one place.
Seriously, if you have a puppy get this bundle ASAP!! No more second guessing or endless googling necessary 😊
Puppy parenting made easy 😊
The vaccine guide was an eye-opener - didn't know there were specific times to schedule them. This resource pack really covers all bases!
This isn't just another pet product; it’s truly essential if you want to ensure your furry friend thrives right from day one 😊