SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
wow! didn’t know what to do about my pet’s fear of storms until i found these guides 🙌 now we’re both much happier when it thunders
Loving how comprehensive this toolkit is - covers everything from thunderstorms, fireworks even general household sounds which used to upset our pupper so much 👍👍
Finally, no more doggie anxiety! 🙌
my dog’s fear of loud noises was starting to take a toll on both of us. this training kit helped me learn new ways to ease his anxiety, especially during storms. what i love the most is that the strategies are simple to follow and work really fast. i noticed improvement in just a couple of uses!
Since using this kit, my dog's fear of thunderstorms has significantly decreased. The strategies are effective and easy to implement.
My dog was always scared of loud noises - not anymore thanks to these guides! The results were immediate and noticeable.
My dog used to shake every time there was a loud noise but with this training kit, he’s been noticeably calmer. Can't recommend enough!
My dog's a new pup, so calm now.
This training kit has been a lifesaver! Our dog gets jittery around loud noises and it’s heartbreaking to watch her suffer. With the help from these eBooks, we've managed to calm her down significantly.
The eBooks in this kit are so helpful. They've made a real difference in reducing my dog's fear of fireworks.
This 3-in-1 bundle is a lifesaver for my anxious pup during thunderstorms. The advice is practical and easy to follow.
Fantastic digital resource for helping dogs with sound sensitivity issues, highly recommend it!
The eBooks offer solid tips to reduce my dog's anxiety, but the process took a bit longer than expected. Still, I'm happy with the results so far. My dog is no longer hiding in fear during thunderstorms, so I know it's working. Worth the price, just needs time.
These aren't just generic tips; they're targeted solutions specifically for dogs scared by loud sounds. Couldn't be happier with our progress so far!
All hail these expertly crafted eBooks 🙌 They've been instrumental in helping our fur baby relax amidst chaos.
These guides have been so helpful for me and my anxious pooch. Fireworks nights are no longer stressful events for us thanks to the tips provided here.
Digital format means I can access it anytime, anywhere - super convenient when trying to soothe an anxious pooch!
This 3-in-1 bundle is the perfect tool for any pet owner dealing with a noise-sensitive pup. It's well written and full of actionable tips that really work!
Wow, this kit is amazing! My dog used to shake during thunderstorms but now he's calm and relaxed. Great strategies inside!
This bundle is a lifesaver. My pup's anxiety during fireworks has drastically reduced.
Love this kit! Helped my dog stay calm during storms, no more hiding under the bed. 😌
helped calm my dog, but takes time.
❤️❤️❤️❤️❤️
No more shaking or hiding under the bed when there's thunder, thanks to this kit.
Love this digital bundle! My dog used to be terrified of thunder, but these guides have made a huge difference. Easy steps and practical advice 👌