SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
No more shaking during storms
I've seen immediate results after following the steps in these guides. Highly recommend it for dogs scared of loud sounds.
If your fur baby suffers from sound-induced stress like mine did then you need these guides - they're full of practical solutions that work wonders!
life-saver for stormy nights!
Love this kit! My dog used to shake during storms, but now he's calm and relaxed. 👍
These eBooks are written by experts in animal behavior and it shows! My dog isn't scared of loud noises anymore 😊.
great guide, but not instant results.
Our walks have become so much better since I started using these strategies, less pulling and barking at every noise 🐾
Seriously good value for money considering you get three comprehensive guides. Each one has been super helpful in different situations.👍👍👍
Digital format's super handy. 👍
The advice here was practical and easy to implement right away - saw results quickly!
No more shaking and hiding under the bed during storms - success! These strategies are effective and simple enough even for non-experts like me.
I love how convenient the digital format is...I can access it anytime anywhere which means I’m always prepared when my pooch starts showing signs of stress 💖
Digital format is super handy!
Immediate results, highly recommend.
i had no idea how to help my dog with thunderstorm phobia, but after using the kit, things have gotten so much better. the specific guide for storms made all the difference. he’s not pacing around or whining anymore, and now he’s just chilling in his bed!
The advice in these eBooks is truly targeted at dogs scared of loud noises. Noticed a big difference in my pup's behavior during fireworks season!
What a lifesaver this kit has been for my dog! He used to be terrified of thunderstorms but not anymore. The advice is practical and easy to follow, with immediate results.
Easy to follow guides, instant relief for my pup.
I used to dread the sound of fireworks because my dog would get so anxious. After using the training kit, he’s a lot calmer. The tips about safe spaces and distractions during noisy events have helped him a lot. I’m amazed at how well it works for his fireworks anxiety!
No more shaking or whining from my fur baby when there are loud noises outside - thank you!
I never realized how much my dog was suffering with loud noises until I started using the kit. the calming techniques work wonders, especially during fireworks. I can tell he feels more secure and it’s nice to see him relaxing instead of freaking out. Highly recommend for anxious pups!
This bundle helped me understand my pup's anxiety better. Now she doesn't hide under the bed when it thunders 🌩️.
These guides are worth every penny! My pooch doesn't panic during storms anymore. Highly recommended if your dog struggles with loud noises too.
Anxiety gone, thanks to this kit.