SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My dog used to shake during storms. This kit has made a big difference in her behavior. It's not a miracle, but with patience, I’ve seen a huge improvement. I just wish the guide for fireworks was a little more detailed for faster results.
I'm impressed by how well these strategies work! Now I can help my dog stay calm even during the noisiest events.
This bundle is a lifesaver. No more anxiety for my pooch during fireworks.
I was skeptical at first, but now I'm convinced. This training kit is amazing! It's helped reduce my dog's anxiety during fireworks significantly.
The convenience of having this info in digital format means I can access it anytime, anywhere. So handy when unexpected storms roll in.
I’ve tried everything to soothe my anxious dog during thunderstorms and nothing worked until I found this digital bundle. The expert advice is easy-to-follow and truly effective!
Helped my dog with thunder fear!
Great value for the price! Practical advice that really works on loud noise fears.
Affordable and surprisingly effective!
this kit has been such a relief for my dog! she used to hide under the couch whenever there was a thunderstorm, shaking uncontrollably. after just a few days of following the advice, she’s staying calm and doesn’t freak out as much. so grateful for the clear, step-by-step guidance in the eBooks.
Anxiety due to loud noises? Not an issue anymore with these expertly written guides. They're simple yet extremely effective!
my dog was absolutely terrified of every loud noise, from thunderstorms to vacuum cleaners! this kit taught me how to slowly desensitize her, and wow, what a change. she's so much more relaxed now around loud sounds and seems to trust me more. so grateful ❤️❤️❤️
I was skeptical at first but saw results right away; my dog is less anxious now.
I’ve tried a lot of solutions, but this kit really helped. The strategies are easy to follow and practical. It’s a gradual process, though, and I wish the progress was faster. Still, I appreciate the expert advice, and I’m hopeful with more consistency, my dog will fully relax soon.
wish I'd discovered it sooner
I'm impressed by the expert advice in these eBooks. They're full of effective strategies that I've been able to implement right away!
This kit is fantastic for anyone with an anxious pet. It's helped my pup stay calm during fireworks, which used to send him into a panic.
My pooch is now stormproof.
Love the digital format of these guides. I can access them anywhere, anytime on my phone 👍
this 3-in-1 bundle is exactly what i needed. the advice on calming my dog during storms was spot on. i followed the tips, and now, when the thunder hits, he just looks at me for reassurance instead of hiding. it’s made such a difference in both our lives!
Great value for money with 3 ebooks in one pack. The advice given is practical and easy to follow.