SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beyond decoding their language, this pack helps improve their overall quality of life too - now that’s something special!
the ultimate resource for any dog lover! now i can interpret what each tail wag or growl means. so helpful!
Fine
Made me feel like an expert in dog social behavior basics!
The eBooks are so informative! My relationship with my pooch improved significantly after reading them.
What stood out to me most was how the toolkit connects behavior to emotional needs. It helped me realize when my dog was stressed instead of “being stubborn.” The eBooks are easy to follow and practical. I would have loved a few more step-by-step scenarios or troubleshooting guides, but even without that, the information feels trustworthy and empowering.
wow! after reading these ebooks, i feel like I’m speaking the same language as my pooch.
if you're looking for something that will give you deep insights into your dog’s behavior then look no further. this toolkit provides everything you need all in one place!
This toolkit is super comprehensive and easy to understand.
'How to Read Your Pet’s Body Signals' was super insightful – never knew tail wags could mean so many different things!
after reading 'Understanding Your Dog’s World', I feel like we have a stronger bond than ever before
The emotional connection with my furry friend has deepened.
I love how it doesn't just focus on body language but also dives deep into social behaviors. Now, play dates at the park are so much smoother as I can understand how my dog interacts with others.
This toolkit made our bond stronger.
Ever since I started using this toolkit, my relationship with my furry friend has improved significantly. It's like a secret code to understanding what he's trying to tell me.
satisfactory
Commendable
No more guessing games, know exactly what they're trying to tell me!
satisfactory
Ok
I'm really impressed by the holistic approach of this bundle. It covers every aspect of understanding your dog - from emotional needs to social behaviors!
Unlocked my dog's secret language, amazing!
Made sense of those quirky tail wags.
This toolkit isn’t generic advice – it feels tailored for us! The practical tips and actionable advice have made our bond stronger than ever before.
✨