SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Picked up some great tips from 'Understanding Pet Social Behavior Basics'. It helped me ensure that playdates with other dogs go smoothly
as a longtime dog owner, i've always struggled to understand my pet's behavior. this toolkit has been an eye opener and helped me build a stronger bond with my best friend
The body language explanations were detailed and practical, but I wish there were more real-life case studies included.
I downloaded this toolkit recently and wow, what an amazing resource! It just opens up the world of understanding between me and my four-legged buddy
Improved my pet's well-being significantly.
Ready to unlock the mysteries of your pet’s behavior? This toolkit was my first step...and boy am I glad that I took it! Trust me, you won’t regret making this investment in your relationship with your fur baby.
This toolkit has given me the tools to improve my dog’s well-being significantly. Interpreting her body language and social behavior has never been easier!
Dog behavior? Now I get it!
This toolkit boosted our bond instantly.
I learned a lot about reading my dog’s posture and tail signals, though some sections repeated similar points.
I appreciated the holistic approach and how it explained emotional needs alongside behavior. It felt comprehensive without being overwhelming. That said, a few diagrams or visual aids would have made certain body language explanations even clearer.
This bundle is truly the ultimate resource for any dog parent. Whether you’re new or experienced, it’s got everything you need to connect with your pet on a whole new level!
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All the knowledge I needed about dogs, packed into one bundle.
I'm so glad that I found this bundle! It's really helped me connect with my pet on a deeper level. Now we're more in sync than ever before.
I can finally interpret those tail wags and growls.
The toolkit breaks down complicated canine behaviors into simple language, which I really valued. It made me more aware of how my dog communicates discomfort or excitement. I do think adding short summaries at the end of each chapter would improve navigation, but the content itself is strong and practical.
Very informative bundle, though a bit lengthy in places.
I found 'Understanding Dog Body Language' incredibly useful for interpreting subtle cues about my pet's emotions and needs.
i was surprised at how much i didn't know about dog behavior. the guide on pet social behavior basics was particularly enlightening - it's improved how my dogs interact with each other and their environment
It's amazing how much you can learn about your pet from this toolkit. It’s like unlocking a new level of understanding between us…totally worth it!
Clear explanations, but formatting felt slightly dense at times.
the 'how to read your pet’s body signals' ebook is worth its weight in gold. I can now understand even subtle signs from my dog which has made our bond stronger than ever before.
The eBooks are well-structured and easy-to-follow; they certainly make comprehending complex canine behaviors simpler than ever before!