SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Since using this toolkit, I've noticed my dog seems happier and healthier. It's clear that understanding their behavior has a positive impact on their wellbeing.
I've seen such an improvement in my pup's wellbeing since using these resources - they’re comfortable, happy, safe...and all thanks to this incredible bundle!
A great help in creating a happier environment for my pet.
This bundle is really comprehensive and covers everything you need to know about dog behavior. No more guessing games, just clear insights into your pet’s world!
Helped me understand the silent language of dogs, truly amazing.
Unlocked my pup's behavioral secrets, amazing!
😍😍😍
The ultimate resource for dog parents!
Seriously improved our relationship, we're more in sync than ever.
This toolkit has changed the way I interact with my dog. Now, we understand each other better and our bond is stronger than ever before.
Now I understand Fido’s tail wags! 🐶
Best tool for new dog parents like me.
No more guessing games with Fido.
I used to be clueless about what certain behaviors meant, but not anymore thanks to this awesome bundle.
Deepened my connection with my dog. Real eye-opener!
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it’s amazing how much more comfortable and happy my pet seems since I started using these guides to understand their body language better.
Worthwhile
The content is clear and well-intentioned, and it definitely raises awareness about how dogs communicate emotionally. That said, I felt the bundle could benefit from tighter editing and more real-world scenarios. At times, it reads more like general advice than a practical toolkit. It’s not bad, just not as comprehensive or hands-on as the description led me to believe.
This bundle has given me a new perspective on understanding canine body language - kudos to the creators!
If you want to unlock the mysteries of your pup's behavior, look no further! This toolkit has already made such a difference for us
Made sense of those funny looks
If you're new to pet parenting or even if you’ve had dogs for years, there's always something new to learn from this toolkit…it worked wonders for us!
A must-have for every pet parent who wants to better comprehend their furry friend's needs and emotions.
I was skeptical at first but after using this bundle, I can confidently say it's a must-have for any dog owner who wants to deepen their relationship with their furry friend.