SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This 3-in-1 bundle is amazing! It's filled with valuable insights on adopting and caring for dogs. The checklist has been a lifesaver in maintaining a positive mood around my furry friend.
A must-have for new pet parents.
Saved time and avoided mistakes, thanks to this toolkit
I'm loving these guides - they're straightforward yet thorough. They've made the process of becoming a pet parent less stressful and more enjoyable 😊 Plus, they saved me from making common mistakes!
The ultimate checklist is super helpful and time-saving.
I've always had dogs but this guide really showed me what I was missing. The checklist helped me bond with my pet in ways I never thought of before. 👍
❤️❤️❤️
this 3-in-1 bundle is amazing 😍 the mood boosting checklist has made bonding with my pup so much easier and fun.
smart starts guide was insightful!
The mood-boosting checklist has been incredible! Not only am I happier, but so is my furry friend. We're both living our best lives thanks to this toolkit.
Boosted my mood and bond with my pup. Love it!
Adopting a dog is tough but the Smart Starts guide made it easy to know what questions to ask. I feel so prepared now!
This bundle made adoption process so much easier.
Very informative and practical toolkit! I was hoping for more tips on training puppies but otherwise, excellent resource.
loved the mood-boosting checklist 😊
I've had dogs all my life, but this toolkit still taught me a lot! Particularly liked how it prepares you mentally and physically for pet-parenting. Definitely recommend!
Adoption prep guide was super helpful and insightful, loved it!
Adopting a dog seemed daunting until I found this bundle! It helped me understand what to expect, how to prepare my life for a pet and even ways to bond with them 🐶
The mood-boosting checklist is a lifesaver, feel more connected now.
If you're about to become a dog parent, download this digital bundle right away! It saves time and helps avoid rookie mistakes - totally worth it.
saves time and avoids mistakes 👍
This bundle has been so helpful since we adopted our dog. Just wished it had info about specific breeds. 4 stars!
mood boost checklist, a lifesaver.
this 3-in-1 bundle has saved me so much time and effort! expert advice that's simple to follow plus checklists that cover all bases - it's perfect for any potential or current pet parent.
Boosting mood with pets? Yes, please! 😊