SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I can’t express how grateful I am for this toolkit! As a dog and cat owner, I’ve always struggled with understanding their behavior and communicating with them in a way that resonates. This product has been an absolute game-changer. The guides are clear, insightful, and incredibly well-written. They break down complex pet behaviors in a way that’s so easy to grasp. I particularly love the sections on understanding dog and cat body language. I never realized how many subtle signs they were giving me, and now I feel like I’m finally able to truly communicate with them. The practical tips and checklists were also a highlight. I can implement what I’ve learned in real-time, which is amazing. My dog’s separation anxiety, which I thought would always be a challenge, has improved dramatically. And my cat’s territorial issues are much easier to manage now. It feels like we’re all living in harmony. The digital format makes everything so convenient too. I can read on the go, and the flexibility to learn at my own pace is wonderful. This toolkit has made my pets happier, and it’s given me the tools to be the best pet parent I can be!
The guides are incredibly thorough. I love that they break down each pet's needs with examples and actionable tips. I never realized how much my cat’s sleep habits were affecting her behavior.
I've learned so much about my furry friend and our communication has improved tenfold!
Outstanding!
🎯📚
unique and valuable advice
My cat was acting out, and I had no idea why. Thanks to this bundle, I now understand what was causing her stress, and I was able to make changes that helped her feel more secure. Highly recommend this!
It feels like I’m finally speaking my dog’s language. This toolkit gave me a deeper understanding of his needs, and I’m now more in tune with his behavior than ever. It’s an absolute must for pet owners.
If you want to improve communication with your pet, get this bundle! You won't regret it.
Definitely recommend this bundle.
I thought I was good at reading my dog’s signals, but this toolkit took it to the next level. Now I can tell exactly what he’s feeling, which has led to a much happier and more relaxed dog.
They're also very engaging
Brilliant!
💕💕
I can’t stop talking about this! I started reading “Understanding Your Dog’s World,” and it totally transformed how I manage our interactions. He seems more comfortable and in tune with me now.
i love how straightforward these guides are, no jargon or complicated terms just plain simple language :)
Absolutely love it!
My dog was always hyperactive, but after using the tips to optimize his sleep and behavior, he’s more relaxed. The eBooks on dog body language and sleep habits really helped me understand him better. Highly recommend this!
Very motivating and insightful. 🌟
🙏🌟
If you’re struggling to communicate with your pet, this is the resource you need! It’s clear, practical, and packed with expert advice. I can already see a huge difference in my pets' happiness.
🌞✨
I can’t tell you how much better my cat sleeps now! The tips on optimizing sleep habits were a life-saver. She’s more relaxed and calmer. Highly recommend if your pets have trouble with rest.
I can finally understand what my cat wants thanks to these guides
Magic!